Help

Read the following FAQ before requesting support:

By reading the following questions (most customers ask), you will most likely find your answer so please do not scroll down.

I did pay, but did not get the source code.

Your download account is activated in a few hours after your payment is received. Account activation at night (GMT+5) or during the weekend may take longer than usual. If you did not receive your confirmation in 12 hours, please check your SPAM folder and if you didn’t find it there, please scroll down and contact us.

Do you offer completely 100% source code?

Yes, the package you will receive contains all the source codes, including the PHP files, Flash sources and the Adobe Flex project. Every single bit is open for editing and there is no encoded license or hidden mechanism.

If I buy the source code, can I use on more websites?

You can use it on as many website you wish, assuming that you are the owner of those websites and not selling the code to someone else. Selling the code to a 3rd party without our knowledge is strictly forbidden by the license.

If I buy the $99 version, will I get the source code?

Yes, no matter the subscription, you will get the full source package. The only difference is, with the $99 version you will not be subscribed for upgrades and future releases.

While there are users online, they can’t connect.

You may experience delays by connecting two users when configured to use Stratus. These delays are the result of the software trying to realize an initiated connection or waiting to close (just seconds). This may occur with <10 users online.

I have a problem with installation.

Please post your question below as a comment, we will answer it asap.

I have a pre-sales question.

Please post your question below as a comment, we will answer it asap.

I have to ask something that is private.

Asking something in private won’t make you have a quicker answer! We will more likely reply to public questions first since these may help others find their own answers. Please use the comment form below to send us your question. If you would like to keep it private, we won’t publish it.

  • #1 written by Dale
    about 1 year ago

    Is there a way to increase the speed dating feature to more then a minute

  • #2 written by SkipCam
    about 1 year ago

    Yes, it is a setting in the config file. You can set it to fit your needs.

  • #3 written by Joseph
    about 1 year ago

    Can you provide hosting which can along SkipCam to be embedded into a website?

    Contact me on the email address given if possible.

    Thank you

  • #4 written by SkipCam
    about 1 year ago

    Any hosting hat supports PHP and MySQL

  • #5 written by Mathias
    about 1 year ago

    First of all, great script.
    But before i buy, i need a change.

    Can you make it configurable, to connect only 2 special members? No Roulette-Functions.

    Please contact me via email. Thank you

  • #6 written by SkipCam
    about 1 year ago

    Mathias, this function is already included in the script (connect me to user ID). You don’t see it on the demo because the username is disabled. Take a look here: http://www.jabbercam.com/crc/ (go over the partner window).

  • #7 written by David
    about 1 year ago

    This sounds like the same Flash Builder 4 package offered by chatroulette-clone net. I had order their package last month but never got anything so I got PayPal to credit me back.

    If I purchase from you, do you have the full project files and associated files (PHP, etc.) ready to send or do you just advance the order to chatroulette-clone. net?

  • #8 written by SkipCam
    about 1 year ago

    David, we have anything to do with the folks form .net site and we are sorry to hear that they are misleading users to believe they offer the same package as we do.
    Our package is delivered in maximum a few hours after purchase and contains both PHP and Flash sources (unencrypted, 100% open). We also support the script and include fixes and new features in regularly released new versions (version 5.1 at the moment). Here is our support forum with 1500+ members regarding video scripts: http://videosoftware.pro/forum/

  • #9 written by Sam
    about 1 year ago

    hi we need a turnkey chat with admin back end for taking payments verifying and paying the chatters.

    Do you offer this script if so we are very interested in purchasing this from you.

  • #10 written by SkipCam
    about 1 year ago

    Sam, the payment features are not included in the script, however this should be handled by php (or other) before granting connection to the chat. This can be done by any programmer.

  • #11 written by galgam
    about 11 months ago

    i want to use it as speed date online
    i want only my custemers to be able to get in with user and password i gave them.
    can i arrange the order of calling beetwin them
    i want to controll that man wil speake to woman how can i do that?

  • #12 written by SkipCam
    about 11 months ago

    You can use the built-n speed dating feature, the dating-session time and minimum connected time are configurable, the rest is automatic like a blind date.
    In case you use the login screen, users are given a username (with the latest version there is also a generated one). Using the attached php sample, you can create your own login screen with your own database (username and password you give).
    There is a function, called “Connect me to user ID:” if you are using this function instead of “NEXTING” (random chat), people are connected to users they know.
    There is a filter that controls your gender (Male, Female) and another one that controls the partner’s gender. You have to make these obligatory or have a little change that connects to opposite sex only.

  • #13 written by gal
    about 11 months ago

    i want to buy skipcam.
    179$ and you install for me the program?
    what you need for it?
    also what the size of the my sql i need and also php?
    gal

  • #14 written by SkipCam
    about 11 months ago

    Yes, the all-in-one version includes remote installation on your server,
    we need cPanel (or similar) access or FTP access + MySQL database details (db name, db username, db password, db host)
    the sql tables are handling the connection, the size is small, you need php 4+ (preferably 5+).

  • #15 written by gal
    about 11 months ago

    if i make changes in the script and i also buy the full pack with upgrades.
    will the upgrades harm the changes i made ?
    does it automatical upgrade?

  • #16 written by SkipCam
    about 11 months ago

    If you make any changes in the design, these changes will be overwritten at upgrade. However, instead of overwriting, you can compare files and add the changes, in this case, your modification will be intact. At every upgrade, we provide the list of changed files to help video chat developers.

  • #17 written by gal
    about 11 months ago

    o.k so if make changes clearly i dont want it to be overwriting . i will only want to take the new thing that you develop.
    so if i understand correctly any time there is upgrade i will get a mail or something like this…..and i will be able to see what is the diffrent from the last script and will be able to get only the changed i want and not all the upgrade?

  • #18 written by SkipCam
    about 11 months ago

    Yes, that is correct. You get the list of changed files, by comparing editions, you simply insert the newly added lines (and modify existing ones).

  • #19 written by john
    about 11 months ago

    if i decided after all that i want you to install the software for me but i allready bought the program without the install.
    1.how and how much i need to add only for the install?
    2.does it including the connection with Stratus also?

  • #20 written by SkipCam
    about 11 months ago

    John, the installation service is $30 and includes installation of the original package to your server (no customization). We are not accepting customization jobs at this time.

  • #21 written by Jason
    about 6 months ago

    Hi, does this support video ads/.swf video files in the code? Also can I purchase this without branding/link to your site? Thanks

  • #22 written by SkipCam
    about 6 months ago

    Jason, any swf video (or jpg image) has to be placed under the /media/blankscreen folder and will be loaded on a random basis. Inline text ads, including clickable URLs are loaded from media/text/ads.txt. All branding, links, images are removable. There is a 50% off promo running as well.

  • #23 written by SkipCam
    about 6 months ago

    You can also get the new SVC software from (includes our software in the bundle): http://www.videosoftware.pro/svc/

  • #24 written by Ray
    about 3 months ago

    Hi Support,

    I have ordered the videochat on saturday, but I don’t have the files till now… it’s now (GMT +5) 1.11 pm….. and it’s 48 hours ago since I have ordered and paid the videochat. Could you please send me the files?

    Thank you very much.

    Kind regards,

    Ray

  • #25 written by SkipCam
    about 3 months ago

    Ray, email sent do developers. Your download link was sent to you, confirmed.
    Please get back if we can help with anything else and sorry for the long delay!

No trackbacks yet.
  • My latest tweets

    Follow me on Twitter!
  • Translator